Understanding Psychological Safety in Business

by | Sep 19, 2022 | Mindset Monday

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In business, psychological safety means that the people who work for you can work without the fear of repercussions if they make a mistake, challenge the status quo, or come up with an idea that doesn’t work.

Psychological safety allows your team to be free to do their best without having to worry about being humiliated or made to feel “less than,” because their idea didn’t work out.

Many organizations practice psychological safety, including Google. In fact, they credit their ability to innovate with how psychologically safe their organization is. 

The problem is, many of us were raised in an environment that didn’t allow us to make mistakes. We were guilted, shamed, or humiliated instead of having our mistakes celebrated. So, as adults we have a tendency to hide our mistakes rather than bringing them forward, learning from them, and figuring out what caused them. Many of us also get triggered when other people make a mistake.

In today’s episode, Steph and I discuss:

 

    • What happens when organizations aren’t psychologically safe (hospitals are a key example of this—where people end up getting hurt, because nurses aren’t allowed to point out the mistakes of doctors)
    • How the highest performing, most innovative schools make it psychologically safe for kids to make mistakes 
    • Why you should create a culture of psychological safety in your business, lead by example, sunshine your mistakes, and be vulnerable with your team 
    • Why you shouldn’t hire “more of you”—because then you’ll have a bunch of you’s running around, saying yes to all of your ideas instead of innovating
    • Why failing to have clear expectations creates an unsafe environment for your team—because people don’t know what expectations they’re trying to hit; they don’t know what is considered a win
    • Why we get triggered and what’s at the root of it

 

Plus, Steph and I give examples of “nightmare bosses” we’ve witnessed throughout our lives. Some of our coaching clients are unknowingly creating a culture that’s the opposite of psychological safety, because they react to employees in a very harsh way. 

Instead of getting angry with your underperforming team, make sure you set up measures of success or KPIs (key performance indicators) for each role that tell people when they’re successful

 

Links & Resources

The Successful Mind Podcast on YouTube – Episode 548: Mindset Monday’s – Understanding Psychological Safety in Business

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth by Amy C. Edmondson

Are you ready to create a culture of psychological safety in your business? Join us for our free training titled How To Reverse Engineer a Multi 7-Figure Business in 3 Simple Steps. CLICK HERE for more details!


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Failing to have clear expectations creates an unsafe environment for you and your team. Learn the techniques necessary to build a team the right way by listening to our Lessons on Leadership Series from The Successful Mind Podcast:

Episode 529 – Scaling: The Key to Scaling Your Business

Episode 530 – Hiring: Humble Hungry & Smart to Break Through Resistance

Episode 531 – Communication & Accountability: Sunshine Your Mistakes to Make Them Your Greatest Successes

Episode 532 – A Players vs B Players: How Tolerating an Adequate Team Will Destroy Your Business


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